HSNB Career Opportunities

Job Title: Community Support and Reception Associate

Department: Administration

Reports to: Transitional Operations Manager or Executive Director

Position Status: Part Time, Non-Exempt

The Humane Society of the North Bay is seeking a warm, patient, and compassionate person to join our team in a part-time Community Support & Reception role.

Our front desk is often the first point of contact for people reaching out to HSNB. Some are coming to adopt or visit an animal; others are looking for help caring for a beloved pet or navigating a stressful situation. We are looking for someone who can make every person feel welcomed, heard, and treated with kindness and respect.

What You’ll Do

This position will represent HSNB to the community through front desk and community-support work, including:

• Greeting visitors and helping direct them to appointments and services
• Answering and routing phone calls
• Helping community members identify pet-related services and resources
• Distributing pet food and donated pet supplies to families in need
• Assisting with basic administrative tasks, including scanning, copying, printing, and data entry
• Working collaboratively with shelter staff and volunteers
• Implementing established procedures and policies to ensure safe shelter operations
• With training, learning our Shelter Buddy database and potentially assisting with animal intake and other shelter processes

The position may evolve and change over time as the employee becomes familiar with HSNB’s programs and operations.

Who We’re Looking For

More than anything, we are looking for someone who is exceptionally welcoming, patient, and compassionate.

People often contact an animal shelter during stressful or emotional moments. The person in this role needs to be able to remain calm, listen carefully, communicate respectfully, and help people navigate difficult situations without judgment, while also upholding established shelter policies.

Applicants must have:

• A strong commitment to calm, compassionate communication
• Comfort working with people from a wide variety of backgrounds and circumstances
• Genuine care for animals and comfort working in an animal-shelter environment
• Reliability and good organizational skills
• Willingness to learn and follow shelter systems, procedures, and policies
• The ability to work independently on assigned tasks as well as to accept direction on assignments

Helpful but not required:

• Bilingual English/Spanish
• Experience with spreadsheets, data entry, and word processing programs
• Comfort with everyday office technology, including scanning, copying, and printing
• Previous customer service, reception, social services, nonprofit, veterinary, or animal-welfare experience

Schedule

This is a part-time position, with exact hours to be discussed based on organizational needs and candidate availability. Weekend availability is strongly preferred.

If you are someone who enjoys helping both people and animals and can bring patience, warmth, and resourcefulness to every interaction, we would love to hear from you.

Physical Effort

The physical demands described here are representative of those that must be met by an employee to successfully perform the primary functions of this job.

Frequently required to communicate with clients, team members and associates. Must be able to exchange accurate information.

Frequently position self and move about the reception area to file, use office machinery such as printer/copier machines and computer, and assist clients with merchandise.

Frequently transport inventory to stock shelves. Frequently handling 10 pounds and occasionally handling 30 pounds.

Work Environment

This is an on-site position based at our Vallejo, CA animal shelter.

While performing the duties of this job, the employee may be exposed to hazards associated with aggressive animals; hazards associated with infected animals; exposure to unpleasant odors and noises; exposure to bites, scratches and animal waste; and possible exposure to contagious diseases.

Note: When duties and responsibilities change, job description will be reviewed and subject to changes of business necessity.

This job description in no way states or implies that these are the only duties that you may be asked to perform. Employees will be required to follow any other job-related instructions and to perform job-related duties requested by their manager.

Compensation

Compensation is $17/hour, paid bi-monthly.